Formal Letter on Complaint
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
* Give details of what went wrong
* Explain what you had to do to overcome the problem at the time
* Say what action you would like the manager to take.
You should write at least 150 words.
You do not need to write your own address.
Dear Sir / Madam,
I am writing in connection with my recent stay at the Four Seasons at Clayton, Melbourne, Australia. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 12-17, 2014.
When I arrived in Melbourne, there was an unexpected snowstorm. I understand it does not usually snow in April; however, when I got to my room, there was no heat. After complaining to your Reception Desk, a technician was sent up, and he informed me they had to install a new heating unit, which would take a day or perhaps two. When I asked to be moved to another room, I was told the hotel was completely booked.
Unfortunately, each night after work when I returned to your hotel, I discovered the problem had not been rectified. Eventually, I spent five horribly uncomfortable nights, wearing my coat and all the available blankets to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference.
I am really distressed by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money as soon as possible and further that you offer me a free, more comfortable stay in one of your finer suites in that hotel in future. I am sure you do not wish me to take my complaint to a higher authority.
I look forward to hearing from you at your earliest convenience, say within four working days.
Yours faithfully,
John Smith